Dear Buffalo Zoo Member:

We are excited to announce that the wait is over!  The Buffalo Zoo reopened on July 2, 2020, with a special day just for Members!

Your membership is vital to us, and while it will take a little extra effort, we’ve made an FAQ so you can easily plan your visit:

Q: My membership expired during the temporary closure. What do I do? 

A:  We want all Members to experience their full 12-months of benefits. Your existing membership has been extended for the time equal to the duration of our closure. You will continue to receive your renewal notices as scheduled.

Q: What about my membership card? 

A: Your expired membership card will be accepted as valid admission to the Zoo. We believe in being kind to the environment, so your expired membership cards will not be reprinted. 

Q: I received a renewal notice, but my Membership expired during the temporary closure. What do I do?

A: Your Membership will be extended for the time equal to the duration of our closure. However, if you are in a position to “donate” these extension days back to the Buffalo Zoo, please consider doing so by renewing your membership now. Our extended closure was financially devastating, and any amount helps put the Zoo back to the road to recovery.

Q: When you re-open, can I just show up like I usually would?

A: All Members must make a reservation online at buffalozoo.org. No walk-up transactions are permitted.  We will be closed on Tuesdays so that the entire Zoo can undergo a deep cleaning process.

Q: Are ride, parking, and guest passes still valid?

Yes! All ride, parking, and guest passes that expired during our temporary closure can be redeemed at the Buffalo Zoo. Rides will be open, with some safety modifications. 

Q: What is the Zoo doing to protect against the spread of COVID-19?

Please see our new visitor protocols designed to keep you, our team, and our animals safe. 

Our staff and animals alike have been eager to welcome guests back through our gates – especially our incredible Members, whose support for the Zoo has helped keep our animals cared for and our employees working during this unprecedented time. 

We are here to answer any questions or help you find a membership that is right for you. Please call us at (716) 995-6131, Monday-Friday, from 9:00 a.m. to 4:00 p.m. or visit buffalozoo.org.

Sincerely,

Your Buffalo Zoo Membership Team

A Buffalo Zoo membership: unlimited visits with unlimited memories. Visit as often as you like and your admission is absolutely free!

As an added benefit, take advantage of 50% off admission at a number of participating AZA zoos and aquariums. Click our BENEFITS tab to the left (or below on mobile) to see the full list of membership benefits.

For memberships purchased online, please allow up to two weeks for processing. Looking to visit sooner than that?  You can use the order number from the confirmation email you received following your purchase, and present your order confirmation email as proof of membership when visiting.  Your membership card(s) will be mailed to you when your application has been processed. Need all of your membership materials immediately? Buy your membership at our admission gate, open daily from 10 a.m. to 4 p.m., and it will become effective right away.

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