The Zoo is an excellent way to complement your planned visit to the Buffalo Region. If planning a visit from out of town, but cannot make ticket purchase decision today, please note that the Zoo has partnerships with the following hotels:

Come and visit the Buffalo Zoo’s gift shop, The Zootique, and see what new and wild things you’ll find! Our primary gift shop carries a variety of unique items to commemorate your Zoo visit. Practical essentials like sunscreen and umbrellas are also well-stocked. This beautiful 3,000 square foot shop renovated from a historic children’s barn is located next to the main entrance.

• When shopping at the Zootique or other retail gift outlets throughout the Zoo, Buffalo Zoo members receive 10% off purchases of $10.00 or more before tax, and 20% off purchases of $50.00 or more before tax. Please have a valid zoo membership card, digital card, or other proof of membership to receive your discount.

For retail-related questions, please contact bfzorders@thessagroup.com

Are you having a birthday party at The Buffalo Zoo? Are you a teacher or visiting the Zoo with your class on a field trip?

• Please send us an email at bfzorders@thessagroup.com

Also, check out our group souvenir program.

 

Gift Shop Hours: Open Daily 10 AM to 5 PM

Phone Number: (716) 837-3900 x 110

 

Rentals:

• We have single strollers, double strollers, motorized scooters, and wheelchairs available for rent. Rentals can be made outside of the entrance to the Zootique gift shop from Memorial Day weekend through Labor Day. Rentals can be made inside of the Zootique gift shop when that entrance area is closed. 

Pricing:

Single Stroller – $8

Double Stroller – $10

Motorized Scooter – $25

Wheelchair – Free of charge

 

All rentals require a form of photo identification or a deposit in addition to the rental cost.We take reservations by phone for motorized scooters and wheelchairs. Please call the Zootique gift shop and speak to an associate in advance of your visit to place a reservation. Reservations are only held for 30 minutes past your designated reservation time. All other rentals are on a first come first served basis.

***Motorized scooters are not available to rent from November through March. They are not available to rent on any date where rain is in the forecast.***

Hours

Open Today Open 7 days a week 10:00 AM - 5:00 PM, last entry at 4:00 PM.

For a hands-on animal experience, come explore our Delta Sonic Heritage Farm. The latest Zoo offering enhances everyone’s zoo experience by giving them an opportunity to actually touch the animals inside the exhibit. The Delta Sonic Heritage Farm is the first project to be built as part of Phase II of the Buffalo Zoo’s master plan. The family-friendly exhibit recreates a historic farm from the 1850s and replaces the former Children’s Zoo. This Erie Canal-era homestead features heritage breeds of domestic animals and includes an adjacent wetlands and a historic replica of an Erie Canal lock.

• For the health and safety of our animals and other guests, the following items are not allowed in the Zoo:

  • All smoking products (cigarettes, e-cigarettes, cigars, and pipes). There is NO SMOKING on Zoo grounds.
  • Alcohol
  • Balloons
  • Bikes of any kind
  • Drones
  • Firearms/weapons
  • Food for the animals. There are no public feedings for our animals as they are on specific diets.
  • Foot gear with wheels
  • Frisbees
  • Grills
  • Laser pointers
  • Pets (with the exception of Certified Service Dogs, see below)
  • Radios
  • Scooters
  • Skateboards
  • Squirt guns/toy guns
  • Wireless speakers

• Please note that Zoo animals have access to off-exhibit areas during the day and may not always be available for public viewing. Other special circumstances including constructions, births, feeding, and veterinary procedures that may requires specific animals be removed from public viewing to ensure their best possible care.

• Help us keep the Zoo clean by placing all litter in the proper trash and recycling receptacles.

• A top, bottom, and shoes are required when in the Zoo.

• For safety concerns, please do not climb the trees on grounds.

• Do not cross fences or railings. Zoo animals are wild animals, not pets. Their exhibits and enclosures are designed to protect you and the animals from harm.

• Items found on grounds are held for 30 days in the Lost and Found.

• Certified Service Dogs

  NEW Service Dog Handout 2024

  We welcome all at the Buffalo Zoo, including Certified Service Dogs!

  Some of our Zoo animals can get anxious or agitated when seeing an animal that they are unfamiliar with. We appreciate your cooperation and understanding in order to help keep our animals comfortable and calm for their safety.

  Per the ADA, service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Under the ADA, an animal whose sole function is to provide companionship, comfort, or emotional support does not qualify as a service animal.

  BUFFALO ZOO SERVICE DOG POLICY:

  Those visiting with a Service Dog must identify themselves to a Zoo employee before entering Zoo grounds. A Guest Experience Manager will meet with the party and review the rules of their visit:

  1. Service Dogs must be harnessed, leashed, or tethered, unless these devices interfere with the animal’s work or the individual’s disability prevents using these devices. In this case, the individual must maintain control of the animal through voice, signal, or other effective means.

  2. The care and supervision of the Service Dog is the sole responsibility of their owner.

  3. Per the U.S. Department of Justice FAQ about Service Animals; at a Zoo, Service Dogs can be restricted from areas where the animals on display are the natural prey or natural predators of dogs, where the presence of a dog would be disruptive, causing the displayed animals to behave aggressively or become agitated—at the Buffalo Zoo, these areas include inside the Giraffe House, M&T Rainforest Falls building, Goat Island, or directly inside the Delta Sonic Heritage Farm.

  ANY SERVICE ANIMAL MAY BE ASKED TO LEAVE ZOO GROUNDS IF:

  1. The dog shows aggressive behavior toward another person or animal such as barking or growling.

  2. The dog is not being controlled by its owner.

  3. The dog elicits fear or aggression from one of our Zoo animals.

  4. The dog urinates or defecates on Zoo grounds.

  5. The dog’s behavior disrupts shows, presentations, programs, encounters, or keeper talks.

  6. The dog shows signs of a severe illness creating a direct threat to the health and safety of others.