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The Buffalo Zoo Invites you to apply for the following positions
Full Time Job Opportunities
Food Service Assistant Manager
Individual will be responsible for daily operation of Food Service Unit including the Main Stand, outposts and takeout window. Duties include staff supervision, scheduling, cash management, inventory maintenance and control, and providing resolution to guest services issues while maintaining the highest possible standard of customer service.
REQUIREMENTS:
Minimum three (3) years experience in supervisory food service oriented position. Must have exceptional communication skills, be multi-tasked oriented and available to work weekends and holidays. EOE. Send resume and salary requirements of Buffalo Zoo, 300 Parkside Ave Buffalo NY 14214. No phone calls please.
Tasks
Compile and balance cash receipts at the end of the day or shift.
Perform various financial activities such as cash handling, deposit preparation, and payroll
Supervise and participate in cleaning and stocking activities.
Resolve customer complaints regarding food service.
Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
Skills
Talking to others to convey information effectively.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Adjusting actions in relation to others' actions.
Actively looking for ways to help people.
Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring/assessing performance of yourself, and staff to make improvements or take corrective action
Teaching others how to do something.
Abilities
Communicate information and ideas in speaking so others will understand.
Listen to and understand information and ideas presented.
The ability to tell when something is wrong or is likely to go wrong.
The ability to apply general rules to specific problems to produce answers that make sense.
Work Activities
Observing, receiving, and otherwise obtaining information from all relevant sources.
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Analyzing information and evaluating results to choose the best solution and solve problems.
Getting staff to work together to accomplish tasks.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Part Time Job Opportunities
Weekend, Holiday & Relief Switchboard Operator
Basic duties include:
- Responds to and directs all incoming telephone inquiries by providing general information about Zoo operations or referring calls to appropriate persons within the organization.
- Monitors secured service gate
- Coordinates mail and shipping/receiving functions including disbursement of postage expenditures to cost centers and the maintenance of records for all shipments and deliveries.
- Prepares regular reconciliation for all token and coupon transaction.
- Operates base radio unit.
- Ability to fully meet and comply with the Zoo's emergency protocols. Â
- Ability to handle emergencies in a calm manner.
Hours are 9:00am to 5:00pm
Pay $8.00/ hour
Interested individuals should send application & resume to Buffalo Zoo/RSO,
300 Parkside Ave, Buffalo NY 14214
The Buffalo Zoo is an Equal Opportunity Employer
Part Time Seasonal Job Opportunities
Guest Service Associate (Admissions/Membership Sales/Ride Operations)
Individuals must be personable, outgoing and demonstrate initiative. Individuals will be
responsible for directing and processing guests through entrances in a safe and efficient manner, providing exceptional customer service and friendly sales assistance, acting as a host/hostess for ride operations while maintaining the safety and the well being of the visitors. Individuals will be responsible for providing information and insight into the advantages of becoming a Zoo member, as well as process new membership packages via computer. Familiarity with cash handling procedures & computer capabilities preferred.
Guest Service Associate (Concessions/Food Service)
Individuals will be responsible for assisting visitors with food orders in a friendly, efficient
manner, minor preparation of food orders, maintaining the cleanliness and safety of the
work area and patio/picnic area, and for providing exceptional customer service at all times. Individuals must be personable, outgoing and demonstrate initiative. Familiarity with cash handling procedures preferred. Peak season hours will range from 20-25 hours.
Gift Shop
The Buffalo Zoo does not operate or hire for the Gift Shop. SSA manages all three gift shops and should be contacted directly for applications and hiring status 716-837-3900 Ext 110.
Groundskeepers
Individuals will assist in the maintenance of clean, attractive, well-groomed grounds and
buildings. Individuals will be handling various garden tools and equipment in the planting
and caring of gardens and horticultural exhibits as well as be responsible for general litter and
refuse disposal in and around buildings and walkways. Individuals must be 18 years of age and
experience with garden equipment is preferred. Position will work 37-1/2 hours per week during
peak season.
be available holidays and weekends as required.
Excellent customer service skills and some knowledge of animals required.
Education Assistants
Eight individuals will be rotating through a variety of locations in the Zoo to assist patrons in the Delta Sonic Heritage Farm animal contact pens, the mock paleontological dig site called BoneZone and the farm-themed playground. Assistants will work approximately 22-30 hrs/wk. Must be available holidays and weekends as required.
Excellent customer service skills and some knowledge of animals required.
Summer Nature Camp Assistants – paid internship
Seven adult individuals will be required to supervise groups of campers during the Zoo’s six-week summer day camp. Individuals will be responsible for overseeing the fun, safety, and well-being of campers. Summer Nature Camp runs from July 8 – August 23, Mon. – Fri. Individuals must possess an enthusiastic outlook and upbeat, fun-loving personality. College students majoring in Education, Biology or related fields are encouraged to apply for this paid internship experience. Experience with children and classroom/group management is required.
Peak Season: Ability to work 9:30 a.m. to 8:00 p.m.
Every employee plays an important role in the success of the Buffalo Zoo. Due to the public demand for the services we provide, it is required that you are available for work on holidays and weekends, which are the busiest days for the Zoo. Because of the nature of this work, it may be necessary to cancel part or even the entire day’s work due to inclement weather or other adverse conditions.
Hourly Rate: $7.25
Positions which have specific educational or skill requirements will be paid at a higher starting rate.
Training will be provided for all positions and will begin during March, April and May
(weekends) with peak hours beginning during the month of June.
To Apply:
All completed applications may be forwarded to: The Buffalo Zoo, 300 Parkside Avenue,
Buffalo, NY 14214, Att: Human Resources or submitted directly to the Buffalo Zoo’s Parkside Gate.
An EOE.
HOW TO APPLY FOR EMPLOYMENT
When possible, the Zoo will fill job vacancies with qualified internal candidates. As necessary, vacant positions will be advertised in the newspaper, on the Buffalo Zoo web-site and in selected professional publications.
Individuals interested in employment with the Zoo may obtain an application by contacting the Zoo at (716) 837-3900 Ext. 100 or applications may be obtained at the General Admissions Gate at the Switchboard or on line.
DOWNLOAD EMPLOYMENT APPLICATION HERE.
Completed applications/resumes may be mailed to:
Buffalo Zoo
(Att: Human Resources Dept.)
300 Parkside Avenue
Buffalo, NY 14214
or returned to the General Admissions Gate. No phone calls please!
All applications and resumes will be held on file for one year. These applications/resumes will be reviewed if an appropriate position becomes available.
AN EQUAL OPPORTUNITY EMPLOYER
The Buffalo Zoo is an equal opportunity employer and does not discriminate in its employment decisions on the basis of race, color, religion, national origin, age, sex, disability, veteran status, genetic predisposition, carrier status, sexual orientation, and all other categories covered under federal and local law.
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